Restaurant owners hear negative feedback from customers most of the time. This is one such situation not only restaurant owners but every business owner has to face. If you are in the restaurant business, you will be getting negative feedback often and you have to learn how to accept it, embrace it, and deal with it.

In a restaurant, there are so many situations where something could go wrong and make your customers unhappy. In fact, most customers that come into a restaurant are looking for something to judge and it is overwhelming most of the time.

Most restaurant owners when they get a bad review online feels physically abused with words. These negative reviews can keep you awake at night or they will make you so angry that you might take it out on your employees.

Many of the restaurant owners are trying to be more mature about negative feedback and try to correct their mistakes. They are trying to learn how to deal with these kinds of negative reviews from the customers. In this article, we will give you some easy ways to deal with negative customer feedback. Most often these negative feedbacks can be turned into something useful.

Be In Perspective

One main problem with many of the restaurant owners is that they neglect the 99 excellent reviews and only focus on one review that puts their restaurant in a bad light. You should give equal weightage to both kinds of feedback and should realize that a negative review is just the viewpoint of one customer about your business. when you serve a thousand customers each week, there will be some bad viewpoints. However, if the overall picture is still pleasant and encouraging, you do not need to get too much obsessed with single negative feedback.

Do Not Neglect The Message

Most often the reviewers do not give negative feedback in a polite manner. It might keep you away from giving attention to what the customer is saying. You should not get distracted with the delivery and instead try to focus on the message of the feedback. If the customer personally attacks your employees or even you, just let it go and look at what got them to get riled up in the first place. If the customer’s anger is genuine, try to fix it immediately.

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Do Not Respond Emotionally

This is one important thing you need to always keep in mind. Your response to the negative feedback should be courteous, respectful, gracious, and factual. You should also thank them for their feedback and let them know that you will look into the matter immediately. You should remind them how much you value their feedback and thank them for supporting your local, independent restaurant. If you try to respond to anger with anger, you will definitely lose a lot of customers.

You should remember that you chose to be in the restaurant business and you will get all types of reviews and feedback all the time. You need to learn how to handle these customer feedbacks and improve your business based on the feedback.